Privacy Policy

1. What we collect

• Your name, position, business name and ABN or ACN
• Contact details: email, phone, and postal and site addresses
• Energy information: bills, NMI and MIRN numbers, usage and interval data, tariffs and current contract details
• Your signature on a letter of authority
• Anything you tell us in an enquiry, email, call or meeting
• Website usage data, collected through analytics and cookies

We don't seek sensitive information.

2. How we collect it

• Directly from you: our online forms, your letter of authority, email, phone and meetings
• From energy retailers, networks and metering providers, under the letter of authority you sign
• From public sources, such as the Australian Business Register
• Automatically, when you use this website

3. Why we use it

• To review your bills, request your energy data and pricing, tender your requirements and compare offers
• To deliver commercial advisory work you engage us for
• To reply to your enquiries
• To run our business, including records and invoicing
• To send you marketing emails, where you've agreed
• To understand how the website is used and improve it

4. Who we share it with

• Energy retailers, to obtain pricing and arrange contracts you choose
• Networks, metering providers and other market participants, to obtain your usage and meter data
• Our service providers, such as our form, email, website hosting, analytics and document storage tools
• Specialist Network partners working on your engagement, under confidentiality obligations
• Anyone we're required to share it with by law

We don't sell personal information.

5. Overseas storage

Some of our service providers store information outside Australia, including in the United States.

6. How we keep it safe

We store information electronically with reputable service providers and take reasonable steps to protect it from misuse, loss and unauthorised access. When we no longer need it, we destroy or de-identify it.

7. Marketing emails

We only send marketing emails with your consent. Every email identifies us and has an unsubscribe link, and we act on unsubscribe requests within 5 working days.

8. Cookies and analytics

This website may use analytics tools that set cookies to understand how visitors use it. You can block or delete cookies in your browser settings; the site will still work.

9. Automated decisions

We use software, including AI tools, to help analyse bills and prepare comparisons. We don't use computer programs to make decisions that significantly affect your rights or interests; people make those decisions.

10. Access and correction

You can ask to see the personal information we hold about you, or to correct it. Contact us using the details below and we'll respond within a reasonable time.

11. Complaints

If you're concerned about how we've handled your information, contact us first and we'll work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Contact us

Murray Christie, Managing Director
Murray@MWCAdvisoryPartners.com.au
0413 223 900

We may update this policy. The current version is always on this page.